We’re Here to Make Your Journey Effortless
Whether you need a little help with an upcoming trip, have a question about a booking, or simply don’t know where to begin, our team is here for you.
FAQs.
Your questions answered personally.
Ventus is a luxury travel membership giving members access to a carefully curated collection of exceptional hotels, resorts and travel opportunities. As a Ventus member, you can explore properties, discover exclusive benefits and make bookings yourself, whenever and wherever you choose.
Once you become a member, simply log in to your Ventus account and begin exploring. You can browse available hotels, view rates and benefits, select your dates and make your booking directly through the platform. If you need assistance or have a question, our team is always available to help, but you remain completely in control of your travel plans.
Ventus does not take payment for your hotel booking. When you make a reservation, your payment details are provided securely to the hotel, and payment is taken directly by the hotel in accordance with the hotel's booking terms.
No. Ventus does not take payment for your hotel stay. Any accommodation charges, deposits or other applicable hotel charges are paid directly to the hotel. Your Ventus membership is separate from the cost of your hotel booking.
This depends on the individual hotel's payment and cancellation terms. Some bookings may require payment at the time of booking, while others may allow payment closer to your stay or at the hotel. The applicable payment conditions will be shown during the booking process before you confirm your reservation.
Still have questions?
Contact us for more information or assistance.
Start Your Journey Today
Explore the World with Ventus Luxury Travel